CHRP 02: BUSINESS COMMUNICATION

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CHRP 02: BUSINESS COMMUNICATION

AIMS COLLEGE OF BUSINESS AND TECHNOLOGY

DEPARTMENT OF BUSINESS

JUNE 2023 COURSEWORK EXAMS

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1. Question One

a) Outline FIVE ways in which a manager may improve face-to-face communication with employees. (10marks)

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2. Question One

b)        Evaluate FIVE circumstances when it would be most suitable to use oral communication. (10marks)

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3. Question Two

a)        Explain FIVE factors you would consider when choosing a medium of communication.                           (10marks)

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4. Question Two

b)        Evaluate the importance of feedback in the communication process.  (10marks)

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5. Question Three

a) Describe the various elements in the process of communication. (10marks)

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6. Question Three

b)        Evaluate FIVE benefits of written communication. (10marks)

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