1. Question One

(a) Explain Five contribution of the study of organizational behavior to management effectiveness                                                                                                  (10)

2. Question One                                                                                             (10)

(b) Outsourcing is a popular trend in human resource management. Analyze Five benefits of outsourcing to an organization                                                                        (10)

3. Question Two

(a)Team effort is more effective than individual effort. Outline Five factors that determine team effectiveness                                                                                             (10)

4. Question Two                                                                                        (10)

(b) Organizational power significantly contributes to effectiveness of a leader. Explain how managers can use different sources of power to influence employee behavior    (10)

5. Question Three

(a)Job satification influences employees’ performance. A part from pay and benefits, state Five other factors that promote job satisfaction at workplace.                                 (10)

6. Question Three

(b) Explain Five ways of managing conflict at work place                               (10)